Effective Date: 11th Feb 2026
At NoXcuses, we stand by the quality of our products. Please read our Refund & Return Policy carefully before making a purchase.
Eligibility for Returns
Returns or exchanges are accepted only under the following conditions:
- The product is defective, damaged, or incorrect at the time of delivery
- The request is made within [2] days of receiving the product
- The item is unused, unwashed, and in its original condition with tags and packaging intact
Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse, negligence, or normal wear and tear
- Items returned after the allowed return period
- Products purchased during clearance or promotional sales (unless damaged)
Return Process
To request a return or exchange:
- Contact us via email or phone with your order number and clear images of the issue
- Our team will review the request and respond within [7] working days
- Once approved, return instructions will be shared with you
Items sent back without prior approval may not be accepted.
Refunds
- Refunds are processed only after the returned item is inspected and approved
- Approved refunds will be issued via the original payment method or store credit, at our discretion
- Processing time may vary depending on banks or payment providers
Exchanges
- Exchanges are subject to product availability
- If the requested exchange item is unavailable, a refund or store credit may be offered
Shipping Costs
- Shipping charges are non-refundable
- Return shipping costs will be borne by the customer unless the return is due to an error on our part
Cancellation Policy
- Orders can be cancelled only before dispatch
- Once an order has been shipped, cancellation is not permitted
Policy Updates
NoXcuses reserves the right to modify or update this Refund & Return Policy at any time without prior notice.
Contact Information
For return or refund-related inquiries, contact: